Privacy Policy

2. Which data do we collect?

We may collect the following types of personal data:

• Data you provide: Such as your name, email address, phone number, address, and any other information you provide via contact forms, newsletter sign-ups, or when placing an order.
• Automatically collected data: Such as your IP address, browser type, timestamps, pages visited, and other technical information gathered via cookies and analytical tools.
• Data from third parties: For example, information from social media platforms when you log in via a third party or interact with our content.

3. Why do we collect your data?

We use your data for the following purposes:

• To provide our services: Such as processing orders, managing accounts, and sending confirmation emails.
• To personalize your experience: Such as remembering your preferences or showing you content that is relevant to you.
• Marketing and communication: To send you updates, promotions, or newsletters if you have opted in.
• Analytics and improvement: To analyze how our website is used and improve our services.
• Legal obligations: To comply with tax or other legal requirements.

4. How do we share your data?

We share your data only in the following circumstances:

• With service providers: Such as hosting providers, payment processors, or analytical tools (e.g., Google Analytics). These parties process data solely on our behalf and in accordance with our instructions.
• To comply with legal obligations: For example, when we are required to share information with government authorities.
• With your consent: When you have explicitly agreed to share your data with third parties, such as for marketing purposes.

We never sell your personal data to third parties.

5. How do we protect your data?

We implement appropriate technical and organizational measures to safeguard your personal data against loss, theft, misuse, or unauthorized access. This includes:

• Using secure connections (SSL) on our website.
• Limiting access to your data to authorized staff or service providers.
• Regularly reviewing our systems and processes to ensure data security.

6. How long do we retain your data?

We retain your data no longer than necessary for the purposes for which it was collected, unless a longer retention period is required by law.

• Customer information: Retained as long as you have an active relationship with us or up to 7 years for tax purposes.
• Marketing data: Retained until you unsubscribe from our communications.

7. Your rights under GDPR

As a user of our website, you have the following rights regarding your personal data:

• Right of access: You can request a copy of the personal data we hold about you.
• Right of rectification: You can request that we correct or complete any inaccurate or incomplete data.
• Right to erasure: You can request that we delete your data unless it is required for legal purposes.
• Right to restriction: You can ask us to limit the processing of your data.
• Right to object: You can object to the processing of your data for marketing purposes.
• Right to data portability: You can request that we transfer your data to another organization.

To exercise any of these rights, please contact us using the details in Section 10.

8. International data transfers

If we need to transfer your data outside the European Economic Area (EEA), we will ensure adequate safeguards are in place to protect your data, such as standard contractual clauses or other approved mechanisms.

9. Changes to this privacy policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted on this page, with the date of the latest revision. We encourage you to review this policy regularly.

10. Contact us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at info@thehaumofc.be.